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Admin Login
Manage tickets, employees, passwords, assignments, and settings.
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Secure AccessCloud-connected support portal.
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Faster ResponseSubmit requests and track progress.
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Expert SupportProfessional IT support workflow.
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Mission FocusedSupporting operations every step.
Dashboard Employee ticket overview
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Weekly Security Tip
My Open
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In Progress
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Pending
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Completed
0
Recent Tickets
Quick Actions
Submit a New Request
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Attachment upload coming in production version
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New Employee Information
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Access & Setup Requirements
Toggle ON for Yes and OFF for No.
Network account required
Email account required
Remote access required
New computer required
Existing computer assigned
Microsoft 365 license required
Line of business application access required
Shared drive access required
Special permissions required
🖥️
Network / Computer / Email / Access
💿
Software / Applications
Microsoft 365 Account Required?
Adobe Required?
QuickBooks Required?
Sage Required?
Great Plains Required?
Line of Business Application Required?
Other Software Needed?
📝
Additional Notes / Information
👤
Employee Offboarding Information
📧
Offboarding Checklist — Email
Disable Microsoft 365 email?
Convert mailbox to shared mailbox?
Forward email to supervisor?
Remove from distribution groups?
Archive mailbox?
🔑
Offboarding Checklist — License
Remove Microsoft 365 license?
Remove Adobe license?
Remove QuickBooks access/license?
Remove Sage access/license?
Remove Great Plains access/license?
Remove other application licenses?
💻
Offboarding Checklist — IT Device
Laptop returned?
Desktop returned?
Mobile phone returned?
Monitor returned?
Docking station returned?
Keyboard / mouse returned?
Other IT equipment returned?
🖥️
Device Information
📝
Additional Notes
📞
Webex Request
Select the type of Webex request.
➕
Webex Add User
🌐
Webex Access
📱
Phone Setup
📝
Additional Notes
✍️
Completion
➖
Webex Remove User
🚫
Remove Access
📱
Phone Cleanup
Disable extension?
Remove from call queue?
Remove shared line?
📝
Additional Notes
✍️
Completion
My Tickets
My Profile
⭐
Knight Aerospace IT Department Monthly Feedback
Help us improve our IT services by completing this short monthly survey. Your feedback helps us improve the quality of IT support across Knight Aerospace.
🎉
Thank You!
Thank you for helping improve the Knight Aerospace IT Department.
Your feedback has been successfully recorded.
You will be invited to complete the next survey at the beginning of next month.
Dashboard Overview of helpdesk activity
Open
0
Critical
0
In Progress
0
Resolved
0
Recent Tickets
ID
Employee
Subject
Status
Action
Quick Actions
New Requests
0
Pending
0
In Progress
0
Completed
0
Closed
0
Ticket Queue - New Requests
ID
Employee
Subject
Priority
Status
Action
Ticket Details
Select a ticket from the queue.
Employee Accounts
Click any employee to edit, reset password, or delete.
Add New Employee
Edit Selected Employee
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New Requests
0
Pending
0
In Progress
0
Completed
0
Closed
0
New Onboarding Requests
Review and manage new employee setup requests.
ID
Employee
Department
Start Date
Status
Submitted
New Requests
0
Pending
0
In Progress
0
Completed
0
Closed
0
New Offboarding Requests
Review and manage employee offboarding requests.
ID
Employee
Department
Last Day
Status
Submitted
New Requests
0
Pending
0
In Progress
0
Completed
0
Closed
0
New Webex Requests
Review and manage Webex add/remove user requests.
ID
Type
Employee
Department
Email
Status
Submitted
Pending Sign-Up Requests
Review employee access requests and approve or reject accounts.
Filter Period:
🔗
Shareable Employee Feedback Links
Generate a secure single-use link, email it to an employee, and their response lands in the tables below automatically. No employee login is required.
New feedback link ready to send
Employee
Ticket
Status
Created
Expires
Internal Note
Actions
📣
Company-Wide IT Feedback Link
One reusable link for all Knight Aerospace employees. Share it by email, Microsoft Teams, QR code, or company announcement. It stays active until you disable, replace, or expire it — it is never marked "Used" after a single response.
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Company-wide feedback link
Total Submissions Received
--
Most Recent Submission
--
Link Availability
--
Link enabled — employees can submit
Allow anonymous submissions
Require employee name
Require Knight Aerospace email
Require department
Satisfaction Score
-- / 5.0
★★★★★
Total Responses
0
Submissions recorded
Participation Rate
0%
Of total workforce
Issue Resolution
0%
Completely resolved
Response Time
--
Avg rating score
Communication
--
Avg rating score
IT Request Mgmt
--
Avg management rating
IT Confidence
--
Confident or better
🤖
AI Executive Insights & Sentiment Analysis
Automated AI analysis of employee survey feedback and sentiment trends
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⚠️
Needs Attention — Flagged Feedback
The following survey submissions contain overall low satisfaction ratings (<=2 stars), unresolved issues, or poor service ratings requiring prompt IT management review.
Employee
Department
Submitted
Overall Rating
Issue Resolved
Flag Reason
Follow-Up Status
Action
Overall Satisfaction Trend
Satisfaction by Department
Response Time Ratings
Issue Resolution Rate
Communication Ratings
IT Request Management Ratings
Submitted Feedback Responses
ID
Employee
Department
Month
Submitted
Overall Rating
Issue Resolved
Status
Action
Settings
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The IT Department will review your request. Once your account has been approved, your login credentials will be sent to the email address you provided.
Please keep an eye on your email. If you do not receive an email after your request has been approved, please contact the IT Department for assistance.
Request receivedCompleted
IT reviewPending
Account approvalUpcoming
Login credentials emailedUpcoming
⭐
Knight Aerospace Monthly Survey
Knight Aerospace IT Department Monthly Feedback
Help us improve IT support services across Knight Aerospace. This survey takes less than two minutes and is available once each month.
✈️
Knight Aerospace
Monthly IT Department Feedback
Your feedback helps the Knight Aerospace IT Department improve the quality, speed, communication, and overall management of IT services. This survey takes less than two minutes and is requested once each month. After submitting, you will be taken directly to the sign-in page.
Step 1 of 3 – Overall Experience33%
Identify Yourself to Begin
Enter your Knight Aerospace employee email address to verify your survey eligibility for this calendar month.
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Monthly Feedback Completed
Thank you. You have already completed this month’s Knight Aerospace IT Department feedback survey.
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Verification Service Unavailable
We could not verify your information at this time. Please try again. If the problem continues, contact the Knight Aerospace IT Department.
★★★★★
Select 1–5 stars
This includes ownership, coordination, follow-up, communication, updates, and ensuring your request was handled from beginning to end.
🎉
Thank You for Your Feedback
Your response has been recorded successfully.
Your feedback will help the Knight Aerospace IT Department improve its services, communication, response time, and overall support. You will be asked to complete the next survey during the next calendar month.
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Update Follow-Up Status
Survey Response Details
✈️
Knight Aerospace IT Department
Monthly Executive IT Feedback & Performance Report
Company-Wide Feedback QR Code
Print it, or drop it into an announcement or Teams post.
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